From a customer experience perspective, finding a balance that ensures users remain productive balanced against meeting the requirements of security policy and compliance is a challenge. SetupMy understands this and provides a support solution that is relevant and convenient, focusing on proactive avoidance and rapid fixes for user problems. Where SetupMy is engaged to provide these services, SetupMy staff will perform remote support for Level 2-3 incidents and will be responsible for engagement of OEMs as necessary to resolve problem tickets that require OEM-level changes or support. 

Examples of how we can support the Apple infrastructure within your environment:

• Utilising our support portal for logging incidents and requests to the SetupMy support team

• Resolving incidents detected or reported to our level 2-3 support

• Supporting device deployments and configurations via remote support

• Remotely troubleshooting / optimising devices to improve performance

• Creating and deploying MDM policies in response to incident or service request tickets

• Provide access to our thorough knowledge base of how-to and troubleshooting guides

• Gathering and communicating platform feedback to improve fixes and maintenance.